Shipping Policy

Our goal is to ensure that your order is delivered quickly, safely, and with clear expectations.

Handling Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • During peak periods, processing may be extended slightly. If there is a significant delay, we will notify you by email.

Shipping Costs

  • Free Standard Shipping is available on all orders.
  • Customers are responsible for any applicable customs duties, VAT, or import taxes charged by their country.

Shipping Origins

All orders are fulfilled from our head office and warehouse in Oakville Ontario, Canada. Some products may ship from our verified partner warehouses in the United States, United Kingdom and Shenzhen, China, depending on stock availability and customer location.

Estimated Delivery Times (after dispatch)

  • United States & Canada: 7–10 business days
  • Australia: 8–12 business days
  • New Zealand: 10–14 business days
  • Europe: 10–15 business days
  • Mexico, Central & South America: 15–25 business days
  • Other International Destinations: 15–35 business days

Note: Delivery times do not include the 1–3 business day processing period. Actual times may vary due to customs, local holidays, or unforeseen courier delays.

Carriers & Tracking

  • We ship via trusted carriers such as Canada Post, USPS, DHL, FedEx, UPS, UniUni, Yawen etc.
  • Once shipped, you will receive a shipment confirmation email with your tracking number.
  • Tracking will be active within 48 hours of dispatch and can be used on the carrier’s website.

Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 5 days of delivery at [email protected]
  • Please include your order number and photos of the issue. A replacement or refund will be issued after verification.

Lost Packages

  • Orders delayed by more than 60 business days are considered lost.
  • Lost packages are eligible for a full refund or replacement.

Refused or Undeliverable Packages

  • Orders returned due to incorrect addresses, refusal, or failure to collect are not refundable.
  • Please ensure your shipping details are accurate at checkout.

Returns

For details on returns — including return shipping labels and refund timelines — please see our Returns & Refunds Policy.