Our goal is to ensure that your order is delivered quickly, safely, and with clear expectations.

Handling Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • During periods of high demand, processing times may be extended slightly. If there is a significant delay, we will notify you by email.

Shipping Costs

  • We offer Free Standard Shipping worldwide on all orders.

  • Customers are responsible for any applicable customs duties or import taxes charged by their country.

 Delivery Time

  • Standard shipping is free for all orders worldwide.

  • Estimated Delivery Time (after shipping):
    1. United States & Canada: 7–10 business days
    2. Australia: 8–12 business days
    3. New Zealand: 10–14 business days
    4. Europe: 10–15 business days
    5. Mexico, Central & South America: 15–25 business days
    6. Other International Destinations: 15–35 business days
  • Delivery times may vary due to customs processing, holidays, or unforeseen delays.
  • These delivery times do not include the 1–3 day processing period.

Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Once your order ships, you will receive a Shipment Confirmation email with a tracking number.

  • Tracking will be active within 48 hours of dispatch.

Carriers & Tracking

We partner with reliable carriers such as Canada Post, USPS, DHL, FedEx, and UPS.

  • Once shipped, you will receive an email with your tracking number.

  • You can track your package directly on the carrier’s website.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 5 days of delivery at [email protected] with photos of the issue.
We will provide a replacement or refund once the claim is verified.

Lost Packages

  • An order delayed by more than 60 business days is considered lost.

  • Lost orders are eligible for a full refund or replacement.

Refused or Undeliverable Packages

Orders returned due to incorrect addresses, refusal, or failure to collect are not refundable. Please ensure your shipping details are accurate at checkout.

Returns

For information on returns, please see our Returns & Refunds Policy.